When a homeowner is staring at water on the floor, the first response wins the job. Scout responds in seconds — guides them through documentation in their own language, captures the photos, briefs your tech — so by the time you arrive, the work is half done and the trust is already built.
or, see real sample reports ↓This is what your customer feels when Scout is on the other end. By the time your tech walks up to the door, the trust is already built — and your tech has every detail in hand.
You're losing jobs because the fifteen minutes between "water is flooding my kitchen" and "a tech is at the door" are a black hole. Calls go to voicemail. Intake details get lost. Techs roll trucks blind. Adjusters push back on incomplete claims.
They're scared, they're soaked, and they're about to call three companies. Whoever responds first — with calm, clarity, and a real plan — is the one whose truck they want at the door.
Your CSR captures the address but forgets to ask about insurance carrier, source of loss, or safety hazards. Tech arrives unprepared.
No photos. No damage scope. No context. First 30 minutes on-site are spent doing what should have happened over the phone.
Everything that goes wrong between the moment a homeowner realizes they need help and the moment your tech knocks on the door with a plan. Every missed detail. Every slow callback. Every tech who shows up blind. That fog costs restoration companies more jobs than competition ever will.
Scout doesn't replace your team. Scout makes sure your team never shows up blind, never misses a callback, and never loses a job to the fog again.
Text or email Scout's intake link to any inbound lead — manually, or auto-fired from your CRM the moment a call goes to voicemail. Works with GoHighLevel, CallRail, ServiceTitan, and most modern phone systems.
22-step bilingual conversation. Captures contact info, loss details, insurance, safety concerns, access notes — and guides the homeowner through a photo walkthrough of the damage.
Structured intake data, inline thumbnail photos, full transcript. Your CSR dispatches with confidence. Your tech arrives ready. Your adjuster gets a clean claim.
Everything you need to dispatch a tech, brief an adjuster, and start the job — in one structured email, generated while you sleep.
Real Scout reports include the homeowner's contact, loss details, insurance info, photos, and tech notes — delivered to any inbox you specify. See real samples below ↓
Both samples are real Scout outputs — the same format your team gets in their inbox, on every loss. No marketing fluff, no fake fields.
Every loss call is a moment of trust. You either earn it — or your competitor does. Here's what each path looks like, six months from now.
I spent a decade in the restoration industry — from SERVPRO franchises to storm response work, including the 2021 Texas freeze. But before any of that, I lived through fourteen years of Tampa hurricane seasons as a homeowner.
I've been the family watching water come in, and I've been the team showing up to stop it. I know both sides of that door.
When a homeowner is staring at water spreading across their floor, they need someone who understands what they're actually going through — not a call center reading a script. And the restoration company on the other end needs every detail captured right the first time, so their tech arrives ready.
I built RestoreScout because nobody else was building the tool I wished I'd had — on either side of the door.
Start with one location, add more as you grow. Every tier includes the full Scout intake flow, Flash Reports, and the 22-step bilingual conversation.
Because Scout is built for your operation, not bolted on. Setup includes custom intake configuration, branding, CRM integration, and team training. We do the work so you don't have to.
Call centers cost you $800 to $2,500 a month and still send your CSR a voicemail with incomplete info. Scout captures 22 structured data points every time, guides photo capture, and delivers a Flash Report your tech can actually use — in under ten minutes, at a fraction of the cost.
Scout also never has a bad night, never mishears, and never forgets to ask about the insurance carrier.
Scout natively detects and responds in whatever language your homeowner speaks — no setup, no per-customer configuration, no separate phone tree. It's been confirmed working in English, Spanish, and French; the underlying technology handles dozens of languages without translation. Scout doesn't switch into a "Spanish mode" — it actually thinks and responds in the homeowner's language.
For markets with a heavy concentration of a specific language — Vietnamese in California, Polish in Chicago, Haitian Creole in South Florida, anything — we can configure Scout to default to that language for your service area, so detection isn't even needed. Tell us your market during onboarding.
Every Scout intake produces a timestamped transcript, structured data, and geotagged photo evidence. That documentation is exactly what adjusters want to see — and Scout was designed in consultation with a working insurance adjuster to make sure the output reduces claim friction, not adds to it.
The core 22-step flow is battle-tested for water, fire, mold, and storm losses. On the Professional and Multi-Location tiers, you can add custom fields, priority questions, or branch-specific branding. Scout adapts to your operation — not the other way around.
Flash Reports can be emailed to any address you specify, which means they drop into anything that accepts inbound email (Jobber, ServiceTitan, GoHighLevel, Zoho, or a shared inbox). Professional and Multi-Location tiers include direct webhook integration for tighter CRM flows.
Because Scout gets built for your operation, not bolted on. Every restoration company runs differently — different CRMs, different service areas, different intake priorities, different branding. The setup fee covers the hands-on work of configuring Scout to match how you already operate: custom intake fields, your branding on the homeowner-facing flow, CRM webhook integration, delivery routing, and a training call with your team.
We do the work so you don't have to. That's why Scout actually works on day one — not two months later when your CSR finally has time to figure out the software.
The Multi-Location tier is built for exactly this. Each location gets its own intake flow and Flash Report delivery routing, so leads go to the right franchise based on the homeowner's address. You also get a dedicated success manager to handle rollouts as you add territories, and direct input on the product roadmap — a group-level dashboard is already in development for multi-location customers.
The $1,500 setup fee reflects the real work of standing up multiple branded intake flows and routing logic. Given typical restoration job values, a single closed job usually pays for the entire first-year relationship.
Most restoration companies are live in under a week. Your setup fee covers branding, delivery configuration, and a walkthrough with your team. After that, you're sending Scout links to inbound leads immediately.
Scout is fully bilingual. The homeowner selects their language at the start of the intake, and the full 22-step flow runs in English or Spanish. Your Flash Report arrives in English either way.
Month-to-month. Cancel anytime. If Scout isn't earning you more jobs in 90 days than it costs, you probably shouldn't be paying for it — and we won't ask you to.
See Scout run a live intake. Fifteen-minute demo. You'll know in the first five whether this is the tool you've been waiting for.